- Introduction
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Introduction to User Hub 4 min
- User Management Basics
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Adding and Managing Users and Teams 18 min
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Stations and Station Profiles 4 min
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Roles and Permissions 4 min
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The MAX Agent Experience 3 min
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Knowledge Check 3 min
- ACD Management Basics
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Points of Contact and Campaigns 3 min
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Dispositions and Tags 3 min
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Unavailable Codes 3 min
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Updating Hours of Operation 5 min
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ACD Skills 11 min
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Quick Replies 2 min
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Knowledge Check 3 min
- DFO Skill Management
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Creating a DFO Chat Channel
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Creating a DFO Email Channel
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Creating a DFO SMS Channel
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Creating a DFO Facebook Messenger Channel
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Creating a DFO X (Twitter) Channel
- Account Management Basics
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Recording Policies 5 min
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Billing and Storage 3 min
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Knowledge Check 3 min
- Admin Resources
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Admin Resources
- Training Satisfaction Survey
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Training Satisfaction Survey
Administrator Management
Learn to easily use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options.
In this course, you will learn to:
- Perform basic user management
- Manage Automatic Call Distributor (ACD) to configure routing
- Handle basic account management