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Practice Exercises
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Introduction to Contact Center 4 min
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Getting Started With MAX Agent 15 min
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Handling Inbound Phone Calls 18 min
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Handling Outbound Phone Calls 10 min
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Handling Voicemails 3 min
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Handling Emails 4 min
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Handling Chats 4 min
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Handling Digital Emails 5 min
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Handling Digital Chats 5 min
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Handling Digital SMS 4 min
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Knowledge Check 5 min
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Interactive Quick Guide
- Digital First Omnichannel (DFO) Agent Training
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Digital First Omnichannel (DFO) Agent Training 15 min
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Digital First Omnichannel Reference Materials 15 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Max Agent
MAX Agent is a web application that enables you to interact with contacts such as phone calls, voicemail, email, chat, and work items. It is accessed from the cloud which means you can log in from any station within your contact center using a browser.
In this course, you will learn to:
- Use basic Contact Center features
- Handle inbound phone calls
- Handle outbound phone calls
- Handle voicemails
- Handle emails
- Handle chats