-
Practice Exercises
-
Introduction to Contact Center 4 min
-
Getting Started With Salesforce Agent – Classic in Lightning 8 min
-
Handling Inbound Phone Calls 12 min
-
Handling Outbound Phone Calls 11 min
-
Handling Voicemails 3 min
-
Handling Emails 3 min
-
Handling Chats 3 min
-
Knowledge Check 3 min
-
Interactive Quick Guide
- Training Satisfaction Survey
-
Training Satisfaction Survey
Salesforce Agent - Classic in Lightning
The Salesforce Agent – Lightning & Classic allows you to handle contacts for your contact center without having to leave the Salesforce platform – learn how to easily and efficiently use the Salesforce platform to handle contacts.
In this course, you will learn to:
- Use basic Contact Center features
- Handle inbound phone calls
- Handle outbound phone calls
- Handle voicemails
- Handle emails
- Handle chats