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Practice Exercises
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Introduction to Contact Center 4 min
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Getting Started With Salesforce Agent – Fully Integrated Lightning Experience 7 min
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Handling Inbound Phone Calls 12 min
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Handling Outbound Phone Calls 12 min
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Handling Voicemails 4 min
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Handling Emails 6 min
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Handling Chats 3 min
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Knowledge Check 4 min
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Interactive Quick Guide
- Training Satisfactory Survey
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Training Satisfactory Survey
Salesforce Agent - Fully Integrated Lightning Experience
The Salesforce Agent – Fully Integrated Lightning Experience allows you to handle contacts for your contact center without having to leave the Salesforce platform – learn how to easily and efficiently use the Salesforce platform to handle contacts.
In this course, you will learn to:
- Use basic Contact Center features
- Handle inbound phone calls
- Handle outbound phone calls
- Handle voicemails
- Handle emails
- Handle chats