- Supervisor CXone Basics
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Introduction to Supervisor CXone 2 min
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Accessing Supervisor CXone 2 min
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Live Monitoring 3 min
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Monitoring Agents 4 min
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Knowledge Check 3 min
- Dashboard Basics:
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Dashboard Overview 2 min
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Creating Dashboards 2 min
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Modifying Widgets 3 min
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Managing Dashboards 4 min
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Knowledge Check 2 min
- Pulse Basics
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Introduction to Pulse 2 min
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Enabling Alerts 8 min
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Managing Alerts 3 min
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View Alerts 3 min
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Knowledge Check 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Supervisor CXone Management Tools
This course provides training on RingCentral Contact Center Supervisor tools. Learn how to effectively supervise agents and manage skills. By the end of this course, you will be able to interpret what’s happening in real-time within the Supervisor CXone tool, set up and manage dashboards, and use Pulse to configure notifications.