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Building Call Queues 6 min
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Set Up a Ring Group 1 min
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Public Call Parking 2 min
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Dedicated Call Parking 4 min
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Call Monitoring and Presence 6 min
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Limited Extension Overview 1 min
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Adding A Limited Extension 3 min
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Message Only Extensions 4 min
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Announcement-Only Extension Overview 1 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Answering Company Calls
This course highlights a range of options to assist your business in answering and managing calls.
After completing this course, you will be able to:
- Build a Call Queue or Ring Group to answer inbound calls
- Use the call park functionality to place callers on hold
- Monitor user availability and calls
- Route callers to a variety of specialized extension options