Contact Center: Intermediate Admin

Contact Center: Intermediate Admin

This is an intermediate admin course that covers custom reports, Studio basics, and adding users in Office and Contact Center.

About this course

This is an intermediate admin course that covers custom reports, Studio basics, and adding users in Office and Contact Center.

Contact Center: Intermediate AdminLevel 2

  • Custom Reports
  • Introduction to Custom Reports 56 min
  • Studio Basics
  • Introduction to Studio 5 min
  • Accessing Studio 3 min
  • Updating Hours of Operation 7 min
  • Changing Hold Music 3 min
  • Text to Speech Prompts 2 min
  • Managing Recording Prompts 6 min
  • Trimming Announcements 3 min
  • How Calling Works
  • How Calling Works 37 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

This is an intermediate admin course that covers custom reports, Studio basics, and adding users in Office and Contact Center.

Contact Center: Intermediate AdminLevel 2

  • Custom Reports
  • Introduction to Custom Reports 56 min
  • Studio Basics
  • Introduction to Studio 5 min
  • Accessing Studio 3 min
  • Updating Hours of Operation 7 min
  • Changing Hold Music 3 min
  • Text to Speech Prompts 2 min
  • Managing Recording Prompts 6 min
  • Trimming Announcements 3 min
  • How Calling Works
  • How Calling Works 37 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey