Contact Center: Supervisor Basics

Contact Center: Supervisor Basics

This course provides an introduction to real-time views for agent monitoring and reporting that allow you to manage agent productivity.

About this course

Contact Center Supervisor Tools
Learn to monitor agents with built-in reporting and dashboards available in the supervisor console.

Contact Center: Supervisor BasicsLevel 2

  • Getting Started
  • Supervisor Basics 56 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Contact Center Supervisor Tools
Learn to monitor agents with built-in reporting and dashboards available in the supervisor console.

Contact Center: Supervisor BasicsLevel 2

  • Getting Started
  • Supervisor Basics 56 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey