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AIR Pro overview 5 min
- Creating AI Agents
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Creating basic agents 5 min
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Practice building an agent 3 min
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Adding Action skills: Playbook 5 min
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Adding Action skills: Workflow 12 min
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Adding Policies 3 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Getting started with AIR Pro
Configure your company’s phone menus, Auto Receptionist, and turn on automatic call recording.
Welcome to AI Representative, or AIR Pro.
In this course, move beyond basic automation to learn agentic AI.
Navigate the no-code environment to build, test, and deploy intelligent AI representatives that don't just route interactions—they reason, plan, decide, and take action.
After completing this course, you will be able to:
- Identify key components and capabilities
- Create and configure AI agents, including profiles and skills
- Build and manage Q&A and Action skills
- Configure session and request policies
- Connect AI Representative to a channel