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Copilot for Agents: Getting Started 15 min
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Copilot for Supervisors: Getting Started 15 min
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GenAI Prompt Editor: Getting Started 20 min
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GenAI Prompt Editor: Best Practices 20 min
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Actions: Getting Started 20 min
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Observability Dashboard for Copilot Getting Started 20 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Copilot
This course provides a comprehensive overview of NICE CXone Mpower Copilot, covering the full suite of AI-powered tools designed to enhance agent productivity and supervisor oversight.
This course provides a comprehensive overview of NICE CXone Mpower Copilot, covering the full suite of AI-powered tools designed to enhance agent productivity and supervisor oversight. Learners will explore Copilot for Agents and Copilot for Supervisors, discovering how real-time summaries, sentiment detection, next-best responses, and insights dashboards support both frontline agents and their managers.
The course also covers generative AI customization through the GenAI Prompt Editor, including prompt profile creation, testing, and best practices in prompt engineering. Additionally, learners will gain hands-on knowledge of CXone Actions for transforming unstructured data into actionable insights, and the Observability Dashboard for measuring and evaluating AI and knowledge base performance across the contact center.