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Performance Management for Administrators 39 min
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Administrating Performance Management 30 min
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Value Proposition 20 min
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Desktop Discovery: Client Installation 2 min
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Desktop Discovery: Configuration 20 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Performance Management (Native)
This course provides a comprehensive overview of NICE CXone Mpower Copilot, covering the full suite of AI-powered tools designed to enhance agent productivity and supervisor oversight.
This course equips contact center administrators and managers with the skills to implement, configure, and maximize the CXone Mpower Performance Management suite.
Learners will cover the value of performance management, data and metrics configuration, gamification tools, and Desktop Discovery setup, providing a complete foundation for driving agent performance and operational excellence
By the end of this course, you will be able to:
- Articulate the business value of Performance Management and manage organizational change
- Configure data, metrics, dashboards, and wallboards in CXone Mpower
- Design games, challenges, and rewards to drive agent engagement/span>
- Install and configure the Desktop Discovery client