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Introduction to Quality Management 3 min
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Setting Employee Attributes 4 min
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Managing Roles and Permissions 3 min
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Knowledge Check 3 min
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Training Satisfaction Survey
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Training Satisfaction Survey
Quality Management for Administrators
If you are an administrator, manager, or evaluator, this course helps you get started with Quality Management.
In this course, you will learn to:
- Create and manage quality forms
- Plan evaluation programs
- Monitor agent performance and progression