Quality Management for Administrators

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About this course

If you are an administrator, manager, or evaluator, this course helps you get started with Quality Management.

In this course, you will learn to:

  • Create and manage quality forms
  • Plan evaluation programs
  • Monitor agent performance and progression

Curriculum13 min

  • Introduction to Quality Management 3 min
  • Setting Employee Attributes 4 min
  • Managing Roles and Permissions 3 min
  • Knowledge Check 3 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

If you are an administrator, manager, or evaluator, this course helps you get started with Quality Management.

In this course, you will learn to:

  • Create and manage quality forms
  • Plan evaluation programs
  • Monitor agent performance and progression

Curriculum13 min

  • Introduction to Quality Management 3 min
  • Setting Employee Attributes 4 min
  • Managing Roles and Permissions 3 min
  • Knowledge Check 3 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey