-
Introduction to Workforce Management 8 min
-
Scheduling Units and WEM Skills 5 min
-
Managing Employee Attributes 3 min
-
Configuring My Zone for Agents 2 min
-
Workforce Management Setup 13 min
-
Forecasting 18 min
-
Scheduling 8 min
-
Monitoring 3 min
-
Knowledge Check 5 min
- Training Satisfaction Survey
-
Training Satisfaction Survey
Workforce Management
If you are an administrator, this course covers how to manage Workforce Management settings, schedule system components, and identify live metrics to ensure adequate coverage.
In this course, you will learn to:
- Manage employee attributes
- Configure My Zone for agents
- Set up Workforce Management
- Use forecasting, scheduling, and monitoring