- Introduction
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Introduction to User Hub 4 min
- User Management Basics
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Adding and Managing Users and Teams 18 min
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Stations and Station Profiles 4 min
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Roles and Permissions 4 min
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The MAX Agent Experience 3 min
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Knowledge Check 3 min
- ACD Management Basics
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Points of Contact and Campaigns 3 min
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Dispositions and Tags 3 min
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Unavailable Codes 3 min
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Updating Hours of Operation 5 min
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ACD Skills 11 min
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Quick Replies 2 min
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Knowledge Check 3 min
- Digital Experience Skill Management
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Creating a Digital Chat Channel
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Creating a Digital Email Channel
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Creating a Digital SMS Channel
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Creating a Digital Facebook Messenger Channel
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Creating a Digital X (Twitter) Channel
- Account Management Basics
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Recording Policies 5 min
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Billing and Storage 3 min
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Knowledge Check 3 min
- Admin Resources
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Admin Resources
- Training Satisfaction Survey
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Training Satisfaction Survey
Configure Contact Center
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
LUse the Admin Portal to set up your company's Contact Center.
After completing this course, you'll be able to:
- Locate and navigate the admin interface called the Admin Portal
- Add agents and supervisors
- Create voice and digital channels
- Configure basic channel routing
- Manage your account