- Introduction to CXone Agent
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Introduction 1 min
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Logging in and Navigation 5 min
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Logging Out 1 min
- Voice Channels
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Incoming Calls 16 min
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Manual Outbound Calls 8 min
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Personal Connection 6 min
- Digital Channels
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Introduction and Navigation 4 min
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Handling Digital Interactions 10 min
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Digital Chat
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Digital Email
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Digital SMS
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Facebook
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X (Twitter)
- Resources
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CXone Help Center
- MAX to CXone Agent Conversion
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CXone Agent comparison with MAX Interface (Voice Only)
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CXone Agent comparison with MAX Interface (Voice and Digital)
- Training Satisfaction Survey
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Training Satisfaction Survey
The CXone agent interface
Use the CXone agent to answer calls, make calls, and handle emails, chats, or social apps.
Handle multiple interactions using the agent interface called CXone.
After completing this course, you'll be able to:
- Locate and navigate the agent interface
- Answer incoming calls
- Make manual outbound calls
- Handle voice and digital interactions