- Introduction to CXone Agent
-
Introduction 1 min
-
Logging in and Navigation 5 min
-
Logging Out 1 min
- Voice Channels
-
Incoming Calls 16 min
-
Manual Outbound Calls 8 min
-
Personal Connection 6 min
- Digital Channels
-
Introduction and Navigation 4 min
-
Handling Digital Interactions 10 min
-
Digital Chat
-
Digital Email
-
Digital SMS
-
Facebook
-
X (Twitter)
- Resources
-
CXone Help Center
- MAX to CXone Agent Conversion
-
CXone Agent comparison with MAX Interface (Voice Only)
-
CXone Agent comparison with MAX Interface (Voice and Digital)
- Training Satisfaction Survey
-
Training Satisfaction Survey
CXone Agent
No matter what type of customer contact you have, the CXone Agent interface is ready for you. This online course will allow you to gain proficiency in handling both inbound and outbound contacts through the agent console by exploring essential topics such as:
- Login procedures
- Tool navigation
- Contact management for voice channels
- Starting outbound voice calls and Personal Connection
- Handling digital interactions and
- Best Practices.