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Practice Exercises
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Introduction to Contact Center 4 min
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Getting Started With MAX Agent 15 min
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Handling Inbound Phone Calls 18 min
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Handling Outbound Phone Calls 10 min
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Handling Voicemails 3 min
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Handling Emails 4 min
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Handling Chats 4 min
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Handling Digital Emails 5 min
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Handling Digital Chats 5 min
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Handling Digital SMS 4 min
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Knowledge Check 5 min
- Reference Materials
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Interactive Quick Guide
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Digital Experience Help Center
- Training Satisfaction Survey
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Training Satisfaction Survey
The Max agent interface
Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.
Handle multiple interactions using the agent interface called Max agent.
After completing this course, you'll be able to:
- Locate and navigate the agent interface
- Answer incoming calls
- Make manual outbound calls
- Handle voice and digital interactions