The Max agent interface

Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.

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About this course

Handle multiple interactions using the agent interface called Max agent.

After completing this course, you'll be able to:

  • Locate and navigate the agent interface
  • Answer incoming calls
  • Make manual outbound calls
  • Handle voice and digital interactions

Lessons77 min

  • Practice Exercises
  • Introduction to Contact Center 4 min
  • Getting Started With MAX Agent 15 min
  • Handling Inbound Phone Calls 18 min
  • Handling Outbound Phone Calls 10 min
  • Handling Voicemails 3 min
  • Handling Emails 4 min
  • Handling Chats 4 min
  • Handling Digital Emails 5 min
  • Handling Digital Chats 5 min
  • Handling Digital SMS 4 min
  • Knowledge Check 5 min
  • Reference Materials
  • Interactive Quick Guide
  • Digital Experience Help Center
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Handle multiple interactions using the agent interface called Max agent.

After completing this course, you'll be able to:

  • Locate and navigate the agent interface
  • Answer incoming calls
  • Make manual outbound calls
  • Handle voice and digital interactions

Lessons77 min

  • Practice Exercises
  • Introduction to Contact Center 4 min
  • Getting Started With MAX Agent 15 min
  • Handling Inbound Phone Calls 18 min
  • Handling Outbound Phone Calls 10 min
  • Handling Voicemails 3 min
  • Handling Emails 4 min
  • Handling Chats 4 min
  • Handling Digital Emails 5 min
  • Handling Digital Chats 5 min
  • Handling Digital SMS 4 min
  • Knowledge Check 5 min
  • Reference Materials
  • Interactive Quick Guide
  • Digital Experience Help Center
  • Training Satisfaction Survey
  • Training Satisfaction Survey