- CXone Supervisor
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Introduction to CXone Supervisor 5 min
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Introduction to Live Monitoring 4 min
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Live Monitoring 8 min
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Monitoring Agents 8 min
- CXone Dashboard
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Introduction to CXone Dashboard 4 min
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Creating Dashboards 5 min
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Modifying Widgets 5 min
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Managing Dashboards 3 min
- Pulse Basics
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Introduction to Pulse 2 min
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Enabling Alerts 8 min
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Managing Alerts 3 min
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View Alerts 3 min
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Knowledge Check 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
CXone Supervisor Management Tools
This course provides training on RingCentral Contact Center CXone Supervisor tools. Learn how to effectively supervise and monitor agents and manage skills.
By the end of this course, you will be able to interpret what’s happening in real-time within the CXone Supervisor tool, set up and manage dashboards, and use Pulse to configure notifications.