- CXone Supervisor
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Introduction to CXone Supervisor 5 min
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Introduction to Live Monitoring 4 min
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Live Monitoring 8 min
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Monitoring Agents 8 min
- CXone Dashboard
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Introduction to CXone Dashboard 4 min
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Creating Dashboards 5 min
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Modifying Widgets 5 min
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Managing Dashboards 3 min
- Pulse Basics
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Introduction to Pulse 2 min
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Enabling Alerts 8 min
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Managing Alerts 3 min
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View Alerts 3 min
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Knowledge Check 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
CXone Supervisor
Set up dashboards, monitor agent performance in real time, and set Pulse alerts.
Set up dashboards and monitor agent performance.
After completing this course, you'll be able to:
- Interpret real-time agent and skill metrics
- Configure CXone dashboards
- Set up Pulse notifications