- Introduction and account settings
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Introduction to RingCentral 3 min
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Review account settings 10 min
- User management
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Creating users 7 min
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Roles and permissions 12 min
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Managing agents 6 min
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Agent Management resources
- Channel management
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Channels overview 1 min
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Adding phone numbers 3 min
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Adding a channel 5 min
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Agent screen recording 5 min
- Voice channel administration inbound
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Configuring inbound voice channels 15 min
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Inbound voice channel administration practice exercises
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Knowledge check 5 min
- Voice channel administration outbound
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Introduction to outbound campaigns 18 min
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Setting up outbound dialing methods 5 min
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Outbound voice channel administration practice exercises
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Knowledge check 5 min
- Digital channel administration
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Creating an email channel 6 min
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Creating a chat channel 11 min
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Creating other digital channels 5 min
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Configuring digital channels 14 min
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Creating a digital channel 15 min
- AI tools
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Enable and set up AI Agent Assist 15 min
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Enable and set up AI Supervisor Assist 15 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
Use the RingCentral portal to configure agents, call routing, and digital interactions with your customers.
After completing this course, you'll be able to:
- Locate and navigate the admin interface
- Manage your company's account
- Add and manage agents
- Configure voice and digital channels
- Create outbound dialing campaigns