- Introduction, navigation, and account settings
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What is RingCX contact center 1 min
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The RingEX and RingCX relationship 2 min
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System access and tour 3 min
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General account settings 5 min
- Agent management
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Agent management 8 min
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Administrators and role permissions 5 min
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Knowledge check 5 min
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Agent Management resources
- Voice channel administration inbound
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Inbound voice channel administration 13 min
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Inbound voice channel administration practice exercises
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Agent assist
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Knowledge check 5 min
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Inbound voice administration resources
- Voice channel administration outbound
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Outbound voice channel administration 13 min
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Outbound voice channel administration practice exercises
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Knowledge check 5 min
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Dial group resource
- Digital channel administration
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Introduction to digital channels 2 min
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Creating chat channels 8 min
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Creating an email channel 4 min
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Configuring digital channels 11 min
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Setting up a digital channel 10 min
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Digital channel administration resources
- Training Satisfaction Survey
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Training Satisfaction Survey
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
Use the RingCX portal to configure agents, call routing, and digital interactions with your customers.
After completing this course, you'll be able to:
- Locate and navigate the admin interface
- Manage your company's account
- Add and manage agents
- Configure voice and digital channels
- Create outbound dialing campaigns