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Navigating the Agent Interface 8 min
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Taking Inbound Calls 11 min
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Making Outbound Calls 9 min
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Handling Digital Interactions 12 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Agent Tool
As a RingCX agent, this course helps you get started with handling contacts, whether they are inbound/outbound calls or digital interactions.
In this course, you will learn to:
- Navigate the agent interface
- Take inbound calls
- Make outbound calls
- Handle digital interactions