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Introduction and Navigating the RingCX Interface 10 min
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Using Supervisor Dashboard 6 min
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Taking Inbound Calls 10 min
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Making Outbound Calls 8 min
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Handling Digital Interactions 11 min
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Accessing Support Resources 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
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Supervising Agents
If you are a supervisor responsible for monitoring RingCX agents, this course helps you get started on leveraging helpful supervisor features.
In this course, you will learn to:
- Navigate the agent interface
- Supervise agents
- Take inbound calls
- Make outbound calls
- Handle digital interactions