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Introduction and Navigating the RingCX Interface 10 min
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Using Supervisor Dashboard 6 min
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Taking Inbound Calls 10 min
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Making Outbound Calls 8 min
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Handling Digital Interactions 11 min
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Accessing Support Resources 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Monitor agents with RingCX
Monitor agent performance and handle interactions.
Monitor agent performance and handle interactions.
After completing this course, you will be able to:
- Navigate the agent interface
- Supervise agents
- Handle voice and digital interactions