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Supervisor Basics 40 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Supervising Agents
If you are a supervisor responsible for monitoring contact center agents, this course helps you get started on leveraging the supervisor features within the agent interface of RingCentral Engage Voice.
In this course, you will learn to:
- Navigate the agent interface
- Supervise agents
- Take inbound calls
- Make outbound calls