- Introduction
-
Introduction to RingCentral 3 min
-
RingCX terminology 5 min
-
Review account settings 10 min
- User management
-
Creating users 7 min
-
Roles and permissions 12 min
-
Managing agents 6 min
- Channel management
-
Channel overview 1 min
-
Adding phone numbers 3 min
-
Adding a channel 5 min
-
Configuring inbound voice channels 15 min
-
Introduction to outbound campaigns 18 min
-
Setting up outbound dialing methods 5 min
-
Creating an email channel 6 min
-
Creating a chat channel 11 min
-
Creating other digital channels 5 min
-
Configuring digital channels 15 min
- Routing
-
Introduction to Workflow 4 min
-
Building a basic Workflow 10 min
- AI tools
-
Enable and set up AI Agent Assist 15 min
-
Enable and set up AI Supervisor Assist 15 min
- User experience
-
Supervisor experience 5 min
-
Agent experience 7 min
- Analytics
-
Introduction to Analytics 3 min
-
Real-time dashboards 15 min
-
Historical dashboards 15 min
-
Historical reports 15 min
- Course Exam
-
RingCX Certification Exam 60 min
- Training Satisfaction Survey
-
RingCX Certification Plaque Shipping Details
-
Training Satisfaction Survey
Get certified as a RingCX Admin
This comprehensive certification course is designed for administrators responsible for configuring, managing, and optimizing a RingCX contact center environment.
This comprehensive certification course is designed for administrators responsible for configuring, managing, and optimizing a RingCX contact center environment. It equips them with the knowledge and practical skills needed to successfully deploy and maintain a high-performing, customer-focused contact center operation.
Learners gain a deep understanding of core administrative functions, including:
- Configuring and managing account-level settings
- Creating and managing users, roles, and permissions
- Setting up and optimizing voice and digital engagement channels
- Designing and implementing intelligent routing Workflows
- Configuring and leveraging AI-powered tools
- Understanding agent and supervisor capabilities and experiences
- Monitoring performance metrics and KPIs with analytics
Disclaimer: This course is provided for educational and training purposes only and should not be relied upon as legal or professional advice. The product, including its interface, naming conventions, and features, is subject to change without notice. RingCentral is not liable for any damages or issues arising from actions taken by customers within their accounts. For questions or clarification regarding your account, please contact your RingCentral representative. By clicking the Register button, you consent to receiving calls and emails from RingCentral. Calls may be connected using automated technology.