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Introduction to the supervisor tool 2 min
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Supervisor tool 6 min
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Practice supervising 5 min
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Supervisor reports 6 min
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Knowledge Check 5 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Supervising agents
Monitor agent performance and interactions.
Monitor agent performance and interactions.
After completing this course, you will be able to:
- Navigate the supervisor interface
- Monitor agent and channel activity
- Access standard reports for supervisors
Complete both the agent course and this course, if you perform both supervisor and agent responsibilities.