- Introduction
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Introduction to RingCX for agents 3 min
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Knowledge check 5 min
- Handling interactions
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Handling inbound calls 4 min
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Practice handling inbound calls
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Handling outbound calls 4 min
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Outbound Dialing knowledge check 5 min
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Agent assist
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Introduction to digital channels 1 min
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Handling emails 4 min
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Handling chats 3 min
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Practice handling a chat
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All messages 2 min
- Training Satisfaction Survey
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Training Satisfaction Survey
The RingCX agent interface
Handle calls, emails, chats, and social apps using the agent interface in the RingCentral app.
Get started with handling calls, emails, chats, and social apps using the agent interface in the RingCentral app.
After completing this course, you will be able to:
- Locate and navigate the agent interface
- Answer Incoming calls
- Make outbound calls
- Handle voice and digital interactions