- What is a call queue?
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Introduction to call queues 2 min
- Call queue setup
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Creating call queues 3 min
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Call queues: Details, numbers, and music 3 min
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Call queues: Call handling 5 min
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Custom rules for call queues 3 min
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Configuring call queue voicemail 3 min
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Creating call queue templates
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Call queue checklist 1 min
- Add-on
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Position in queue, Estimated wait time, and Callback request
- Training Satisfaction Survey
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Training Satisfaction Survey
Using call queues
Learn how to create call queues, delegate calls, and configure settings in this course designed for administrators using RingEX call queue functionality.
Discover how to create and set up call queues to optimize call routing.
After completing this course, you will be able to:
- Create a call queue
- Configure call queue settings
- Create and apply call queue templates