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Enabling Call Recording and Assigning Licenses 5 min
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Roles 3 min
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Building out Teams and Hierarchies 4 min
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Enabling Integrations 3 min
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Organization Settings 5 min
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Creating Trackers and Scorecards 7 min
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Creating effective trackers 2 min
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Reports 2 min
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Platform Tour and Tips 7 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Implement RingSense
Add users, set trackers, and create scoring to enable coaching and call analysis for your company.
RingSense is an add-on. Discover how to set up RingSense for your company so agents can leverage the power of conversational intelligence.
After completing this course, you will be able to:
- Manage users and organize teams
- Set up and edit trackers
- Create scoring framework