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Introduction to RingSense 4 min
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Accessing and Searching Calls 5 min
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Reviewing Post Call Information 6 min
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Storing Calls in the Library 3 min
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Coaching workflow 5 min
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Manager Feedback 3 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Manage agents using RingSense
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
RngSense is an add-on. Learn how to review team interactions, provide coaching, and help those who take calls improve.
After completing this course, you will be able to:
- Search for a specific call or calls to review
- Review a call and provide feedback
- Review monthly agent performance