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Introduction to RingSense 4 min
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Accessing and Searching Calls 5 min
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Reviewing Post Call Information 6 min
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Storing Calls in the Library 3 min
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Coaching workflow 5 min
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Manager Feedback 3 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Manage agents using RingSense
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
Learn how to review team interactions, provide coaching, and help those who take calls improve.
After completing this course, you will be able to:
- Search for a specific call or calls to review
- Review a call and provide feedback
- Review monthly agent performance