- What is AI Quality Management?
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AI Quality Management overview 6 min
- AI Quality Management setup
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Setting up Trackers 11 min
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Setting up Scorecards 4 min
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Interactions 5 min
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Coaching 3 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Getting started with AI Quality Management
Learn how to implement AI Quality Management in your organization so agents can leverage the power of conversational intelligence.
Learn how to implement AI Quality Management in your organization so agents can leverage the power of conversational intelligence.
After completing this course, you'll be able to:
- Manage agents and the account
- Set up Trackers and Scorecards
- Review and analyze interactions
- Leverage Coaching Insights to improve performance