Implement RingSense QM

Leverage conversational intelligence by setting up users, teams, trackers and scoring.

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About this course

Discover how to set up RingSense for your company so agents can leverage the power of conversational intelligence.

After completing this course, you will be able to:

  • Manage users and organize teams
  • Set up and edit trackers
  • Create scoring frameworks

Lessons26 min

  • RingSense Setup Guide 5 min

    Use this guide to ensure your RingSense for RingCX is properly set up and functioning optimally.

  • Admin Overview 3 min
  • People Tab 5 min
  • Trackers 11 min
  • Scorecards 2 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Discover how to set up RingSense for your company so agents can leverage the power of conversational intelligence.

After completing this course, you will be able to:

  • Manage users and organize teams
  • Set up and edit trackers
  • Create scoring frameworks

Lessons26 min

  • RingSense Setup Guide 5 min

    Use this guide to ensure your RingSense for RingCX is properly set up and functioning optimally.

  • Admin Overview 3 min
  • People Tab 5 min
  • Trackers 11 min
  • Scorecards 2 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey