Interaction Analytics (add-on)

Use CSAT to automatically predict customer satisfaction from conversation transcripts, and Insights dashboards to monitor customer activity, intents, recurring issues, and engagement patterns at a glance.

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About this course

Use CSAT to automatically predict customer satisfaction from conversation transcripts, and Insights dashboards to monitor customer activity, intents, recurring issues, and engagement patterns at a glance.

Lessons13 min

  • Setting up CSAT 3 min
  • Insights 10 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Use CSAT to automatically predict customer satisfaction from conversation transcripts, and Insights dashboards to monitor customer activity, intents, recurring issues, and engagement patterns at a glance.

Lessons13 min

  • Setting up CSAT 3 min
  • Insights 10 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey