-
Accessing and Searching Calls 4 min
-
Reviewing Post Call Information 5 min
-
Storing Calls in the Library 3 min
- Training Satisfaction Survey
-
Training Satisfaction Survey
Using AI Quality Management
Spend less time on tasks and more time on customers by reviewing the quality of your interactions.
AI Quality Management is an add-on. Identify how to use AI Quality Management to spend less time on administrative tasks and more time focusing on customers.
After completing this course, you will be able to:
- Access and filter calls
- Review a specific call
- Share your call and request feedback from your manager