-
Introduction to AI Quality Management 5 min
-
AI Quality Management Interactions 4 min
-
Reviewing Post Call Information 5 min
-
Storing Calls in the Library 3 min
- Coaching
-
Coaching in AI Quality Management: Call Evaluation 7 min
-
Coaching insights 5 min
-
Manager reviews 3 min
- Training Satisfaction Survey
-
Training Satisfaction Survey
Coach with AI Quality Management
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
Review team interactions, coach, and help your team improve.
After completing this course, you will be able to:
- Search for a specific call or calls
- Review a call and provide feedback