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Introduction to RingSense for RingCX 5 min
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Accessing and Searching Calls 4 min
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Reviewing Post Call Information 5 min
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Storing Calls in the Library 3 min
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Coaching in RingSense: Call Evaluation 7 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Managing RingCX Agents With RingSense
Learn how to quickly review how your team is doing, provide advice and coaching, and get a better understanding of how each deal is progressing.
After completing this course, you will be able to:
- Search for a specific call or calls to review
- Review a call and provide feedback
- Bookmark a call to review later in the library
- Search for a specific deal
- Review a deal and set alerts