Handling Inbound Calls 4 min
Transferring Calls 3 min
Conferencing Calls 2 min
Making Calls 7 min
Handling Voicemail Contacts 4 min
- Additional Resources
- Training Satisfaction Survey
Training Satisfaction Survey
Handling Calls and Voicemails
This course covers the Handling Calls and Voicemails of Contact Center.
Learn how to handle inbound calls using the MAX Agent tool.
Discover the steps to transfer calls using the MAX Agent tool.
Learn how to complete conference calls using the MAX Agent tool.
Agents may need to make calls that are within and outside of the contact center. Discover how to make and recieve these calls.
Review the steps to review and callback customers who left voicemails using the MAX Agent tool.