Handling Calls and Voicemails

Handling Calls and Voicemails

This course covers the Handling Calls and Voicemails of Contact Center.

About this course

Learn how to handle inbound calls using the MAX Agent tool.

Discover the steps to transfer calls using the MAX Agent tool.

Learn how to complete conference calls using the MAX Agent tool.

Agents may need to make calls that are within and outside of the contact center. Discover how to make and recieve these calls.

Review the steps to review and callback customers who left voicemails using the MAX Agent tool.

Handling Calls and VoicemailsLevel 1

  • Handling Inbound Calls 4 min
  • Transferring Calls 3 min
  • Conferencing Calls 2 min
  • Making Calls 7 min
  • Handling Voicemail Contacts 4 min
  • Additional Resources
  • Transferring Calls
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Learn how to handle inbound calls using the MAX Agent tool.

Discover the steps to transfer calls using the MAX Agent tool.

Learn how to complete conference calls using the MAX Agent tool.

Agents may need to make calls that are within and outside of the contact center. Discover how to make and recieve these calls.

Review the steps to review and callback customers who left voicemails using the MAX Agent tool.

Handling Calls and VoicemailsLevel 1

  • Handling Inbound Calls 4 min
  • Transferring Calls 3 min
  • Conferencing Calls 2 min
  • Making Calls 7 min
  • Handling Voicemail Contacts 4 min
  • Additional Resources
  • Transferring Calls
  • Training Satisfaction Survey
  • Training Satisfaction Survey