Handling Chats

Handling Chats

This course covers the Handling Chats of Contact Center.

About this course

Discover how to respond to chat contacts using the MAX Agent tool.

Review the steps to transfer chats to different team members and skills.

Handling ChatsLevel 1

  • Handling Chats 8 min
  • Transferring Chats 3 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Discover how to respond to chat contacts using the MAX Agent tool.

Review the steps to transfer chats to different team members and skills.

Handling ChatsLevel 1

  • Handling Chats 8 min
  • Transferring Chats 3 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey