Handling Emails

Handling Emails

This course covers the Handling Emails of Contact Center.

About this course

Learn how to format, respond, and forward emails through the MAX Agent tool.

Review the steps to transfer emails to different team members and skills.

Discover how to leverage the parking feature in the MAX Agent tool.

Handling EmailsLevel 1

  • Handling Emails 6 min
  • Transferring Emails 4 min
  • Parking Emails 6 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Learn how to format, respond, and forward emails through the MAX Agent tool.

Review the steps to transfer emails to different team members and skills.

Discover how to leverage the parking feature in the MAX Agent tool.

Handling EmailsLevel 1

  • Handling Emails 6 min
  • Transferring Emails 4 min
  • Parking Emails 6 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey