Handling Emails 6 min
Transferring Emails 4 min
Parking Emails 6 min
- Training Satisfaction Survey
Training Satisfaction Survey
RingCentral Contact Center: Handling Emails MAX Agent
This course covers the Handling Emails of Contact Center.
Learn how to format, respond, and forward emails through the MAX Agent tool.
Review the steps to transfer emails to different team members and skills.
Discover how to leverage the parking feature in the MAX Agent tool.