Introduction to Engage Digital

Introduction to Engage Digital

In this course, you are introduced to the Engage Digital platform and learn about channels and sources. Also in this course, understand the steps for successful digital interactions.

About this course

Overview

This course helps you understand the scope and depth of the RingCentral Engage Digital platform. Learn about the differences between channels and sources. Discover the numerous sources that can be leveraged within the platform, as well as the steps for successful digital interactions. This course is foundational for the other courses offered within the RingCentral Engage Digital course series.


Objectives

  • Gain an understanding of the platform
  • Become familiar with the various sources available
  • Grasp the differences between channel and sources
  • Identify the six primary steps for successful digital interactions

Agenda

  • Why RingCentral Engage Digital?
    • Unified platform solution
    • Centralized messaging
    • Optimized agent productivity
    • Accelerated response
  • Available Channels
    • Chat
    • Social
    • Messaging
    • Email
    • Review Platforms
  • What are Sources?
    • Different digital, social media channels
    • Appearance to agents
  • Steps for Successful Digital Interactions
    • Receive
    • Process
    • Identify
    • Respond
    • Supervise
    • Measure

Copy this link to share this course: https://university.ringcentral.com/series/engage-digital-admin/introduction-to-engage-digital

Introduction to Engage DigitalLevel 1

  • Introduction to Engage Digital 4 min
  • Steps for Successful Digital Interactions 16 min
  • Downloadable Agenda 5 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Overview

This course helps you understand the scope and depth of the RingCentral Engage Digital platform. Learn about the differences between channels and sources. Discover the numerous sources that can be leveraged within the platform, as well as the steps for successful digital interactions. This course is foundational for the other courses offered within the RingCentral Engage Digital course series.


Objectives

  • Gain an understanding of the platform
  • Become familiar with the various sources available
  • Grasp the differences between channel and sources
  • Identify the six primary steps for successful digital interactions

Agenda

  • Why RingCentral Engage Digital?
    • Unified platform solution
    • Centralized messaging
    • Optimized agent productivity
    • Accelerated response
  • Available Channels
    • Chat
    • Social
    • Messaging
    • Email
    • Review Platforms
  • What are Sources?
    • Different digital, social media channels
    • Appearance to agents
  • Steps for Successful Digital Interactions
    • Receive
    • Process
    • Identify
    • Respond
    • Supervise
    • Measure

Copy this link to share this course: https://university.ringcentral.com/series/engage-digital-admin/introduction-to-engage-digital

Introduction to Engage DigitalLevel 1

  • Introduction to Engage Digital 4 min
  • Steps for Successful Digital Interactions 16 min
  • Downloadable Agenda 5 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey