Introduction to Engage Voice

Introduction to Engage Voice

This course will enable administrators to configure and manage components in the Admin platform that are common for inbound, outbound, and blended contact center processes. You will also discover how to create and manage admin and agent users.

About this course

Overview

This course provides insight into the features and benefits of the Engage Voice contact center solution. Discover how to navigate and leverage the Admin platform to streamline inbound and outbound call management and reporting. Also gain insight into the Agent interface that enables your agents to maximize productivity.


Objectives

  • Gain an introduction to the Engage Voice solution
  • Understand key benefits for your business
  • Become familiar with the various call types and features
  • Discover analytics and reporting options
  • Gain insight into Script Studio
  • Discover IVR Designer
  • Understand the features of the Agent interface

Agenda

  • Why RingCentral Engage Voice?
    • Key benefits
    • Solutions to common business problems
  • Introducing the Admin Platform
    • Platform features
    • Simplified navigation
  • Understanding call types and features
    • Outbound
    • Inbound
    • Blended
  • Discovering analytics and reporting
  • Leveraging Script Studio
  • Utilizing IVR Designer
  • Exploring the Agent interface

Copy this link to share this course: https://university.ringcentral.com/series/engage-voice-inbound-admin/engage-voice-user-management-and-admin-settings

Introduction to Engage VoiceLevel 1

  • Getting Started: Navigating the Admin Interface 3 min
  • Introduction to Engage Voice 4 min
  • Exploring the Admin Platform 5 min
  • Discovering Call Types 7 min
  • Previewing Analytics and Reporting 5 min
  • Introducing Script Studio 5 min
  • Introducing IVR Studio 3 min
  • Previewing the Agent Interface 5 min
  • Additional Resources
  • Engage Voice Salesforce Integration Overview 3 min
  • Downloadable Agenda 5 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Overview

This course provides insight into the features and benefits of the Engage Voice contact center solution. Discover how to navigate and leverage the Admin platform to streamline inbound and outbound call management and reporting. Also gain insight into the Agent interface that enables your agents to maximize productivity.


Objectives

  • Gain an introduction to the Engage Voice solution
  • Understand key benefits for your business
  • Become familiar with the various call types and features
  • Discover analytics and reporting options
  • Gain insight into Script Studio
  • Discover IVR Designer
  • Understand the features of the Agent interface

Agenda

  • Why RingCentral Engage Voice?
    • Key benefits
    • Solutions to common business problems
  • Introducing the Admin Platform
    • Platform features
    • Simplified navigation
  • Understanding call types and features
    • Outbound
    • Inbound
    • Blended
  • Discovering analytics and reporting
  • Leveraging Script Studio
  • Utilizing IVR Designer
  • Exploring the Agent interface

Copy this link to share this course: https://university.ringcentral.com/series/engage-voice-inbound-admin/engage-voice-user-management-and-admin-settings

Introduction to Engage VoiceLevel 1

  • Getting Started: Navigating the Admin Interface 3 min
  • Introduction to Engage Voice 4 min
  • Exploring the Admin Platform 5 min
  • Discovering Call Types 7 min
  • Previewing Analytics and Reporting 5 min
  • Introducing Script Studio 5 min
  • Introducing IVR Studio 3 min
  • Previewing the Agent Interface 5 min
  • Additional Resources
  • Engage Voice Salesforce Integration Overview 3 min
  • Downloadable Agenda 5 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey