Logging In and Setting Up MAX Agent

Logging In and Setting Up MAX Agent

This course covers the Logging In and Setting Up MAX Agent of Contact Center.

About this course

MAX is a contact-handling web application that enables you to interact with contacts such as phone calls, voicemail, email, chat, and work items. MAX Agent is accessed from the cloud which means you can log in from any station within your contact center.

Discover how to launch the MAX Agent tool and also learn about the importance of the agent leg.

Agents can update their ACD or agent state whenever they need to either during a contact or waiting for one.

Explore the MAX Agent interface and options that are available outside of contact handling.

Logging In and Setting Up MAX AgentLevel 1

  • What is MAX Agent 4 min
  • Launching MAX Agent 7 min
  • Updating ACD States 2 min
  • Navigating MAX Agent 9 min
  • Additional Resources
  • Connecting Your Agent Leg
  • Managing Your Schedule
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

MAX is a contact-handling web application that enables you to interact with contacts such as phone calls, voicemail, email, chat, and work items. MAX Agent is accessed from the cloud which means you can log in from any station within your contact center.

Discover how to launch the MAX Agent tool and also learn about the importance of the agent leg.

Agents can update their ACD or agent state whenever they need to either during a contact or waiting for one.

Explore the MAX Agent interface and options that are available outside of contact handling.

Logging In and Setting Up MAX AgentLevel 1

  • What is MAX Agent 4 min
  • Launching MAX Agent 7 min
  • Updating ACD States 2 min
  • Navigating MAX Agent 9 min
  • Additional Resources
  • Connecting Your Agent Leg
  • Managing Your Schedule
  • Training Satisfaction Survey
  • Training Satisfaction Survey