What is MAX Agent 4 min
Launching MAX Agent 7 min
Updating ACD States 2 min
Navigating MAX Agent 9 min
- Additional Resources
Connecting Your Agent Leg
Managing Your Schedule
- Training Satisfaction Survey
Training Satisfaction Survey
Logging In and Setting Up MAX Agent
This course covers the Logging In and Setting Up MAX Agent of Contact Center.
MAX is a contact-handling web application that enables you to interact with contacts such as phone calls, voicemail, email, chat, and work items. MAX Agent is accessed from the cloud which means you can log in from any station within your contact center.
Discover how to launch the MAX Agent tool and also learn about the importance of the agent leg.
Agents can update their ACD or agent state whenever they need to either during a contact or waiting for one.
Explore the MAX Agent interface and options that are available outside of contact handling.