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RingCentral Engage Voice
RingCentral Engage Voice
Engage VoiceTraining
RingCentral Engage Digital
RingCentral Engage Digital
Engage DigitalTraining
RingCentral Engage Digital: Admin - Tasks View Management
RingCentral Engage Digital: Admin - Tasks View Management
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
RingCentral Contact Center: Quality Management Pro
RingCentral Contact Center: Quality Management Pro
Duration: 1 hour | Cost: $400 | Virtual
Contact CenterTraining
RingCentral Engage Digital: Admin - Analytics and Reporting
RingCentral Engage Digital: Admin - Analytics and Reporting
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
Contact Center: Salesforce Agent Basics
Contact Center: Salesforce Agent Basics
Learn how to handle incoming calls in the Salesforce Agent for RingCentral Contact Center. Includes basic call controls such as hold and mute; also, find out how to record and mask calls.
Level 1
Contact CenterBeginnerTraining
RingCentral Office: RingCentral Cloud PBX for Microsoft Teams
RingCentral Office: RingCentral Cloud PBX for Microsoft Teams
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
Contact Center: MAX Agent Basics
Contact Center: MAX Agent Basics
Learn how to handle incoming calls in MAX Agent. Familiarize yourself with basic call functions such as hold and mute; also, find out how to record and mask calls.
Level 1
Contact CenterBeginnerTraining
RingCentral Engage Digital: Admin - Message Management
RingCentral Engage Digital: Admin - Message Management
Duration: 2 hours | Cost: $800 | Virtual
Engage DigitalTraining
RingCentral Contact Center: Workforce Management Pro
RingCentral Contact Center: Workforce Management Pro
Duration: 1.5 hours | Cost: $600 | Virtual
Contact CenterTraining
RingCentral Contact Center: Handling Chats MAX Agent
RingCentral Contact Center: Handling Chats MAX Agent
This course covers the Handling Chats of Contact Center.
Level 1
Contact CenterBeginnerTraining
RingCentral Office Admin: Adds
RingCentral Office Admin: Adds
Level 1
OfficeBeginnerTraining
RingCentral Office Admin: Moves
RingCentral Office Admin: Moves
Level 2
OfficeIntermediateTraining
RingCentral Office Admin: Changes
RingCentral Office Admin: Changes
Level 1
OfficeBeginnerTraining
Engage Voice: Admin (Blended – Inbound and Outbound): Certification
Engage Voice: Admin (Blended – Inbound and Outbound): Certification
Welcome to the certification for "Engage Voice: Admin (Blended – Inbound and Outbound)."
Level 3
Engage VoiceAdvancedCertification
RingCentral Office Admin: Deletes
RingCentral Office Admin: Deletes
Level 1
OfficeBeginnerTraining
Engage Voice: IVR Only: Certification
Engage Voice: IVR Only: Certification
Welcome to the certification for "Engage Voice: IVR Only."
Level 3
Engage VoiceAdvancedCertification
RingCentral Desk Phones
RingCentral Desk Phones
Learn the most commonly used desk phone models used with RingCentral, how to navigate the physical desk phone buttons, and make/receive, transfer, conference, and park calls.
Level 1
OfficeBeginnerTraining
Getting Started: Video (Classic)
Getting Started: Video (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
RingCentral Contact Center: Agent Basics
RingCentral Contact Center: Agent Basics
Duration: 1 hour | Cost: $400 | Virtual
Contact CenterTraining
RingCentral Faxing
RingCentral Faxing
Compose, customize, and send fax messages from your RingCentral online account and applications, as well as receive and send faxes via email or a scanned document.
Level 1
OfficeBeginnerTraining
RingCentral App: Message, Video, Phone
RingCentral App: Message, Video, Phone
Duration: 1 hour | Cost: Free | Virtual
OfficeTraining
Getting Started: Meetings App
Getting Started: Meetings App
RingCentral Meetings gives you the power to video conference and web share, as part of your complete business communications solution.
Level 1
Getting StartedBeginnerTraining
Contact Center: Supervisor Basics
Contact Center: Supervisor Basics
This course provides an introduction to real-time views for agent monitoring and reporting that allow you to manage agent productivity.
Level 2
Contact CenterIntermediateTraining
Full-Day RingCentral Office: Advanced Admin Training
Full-Day RingCentral Office: Advanced Admin Training
Duration: Full Day | Cost: $2500 | Onsite
OfficeTraining
RingCentral Contact Center: Custom Reporting Workshop
RingCentral Contact Center: Custom Reporting Workshop
Duration: 2 hours | Cost: $1600 | Virtual
Contact CenterTraining
Contact Center: Reports Basics
Contact Center: Reports Basics
Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.
Level 1
Contact CenterBeginnerTraining
Full-Day RingCentral Office Training
Full-Day RingCentral Office Training
Duration: Full Day | Cost: $2500 | Onsite
OfficeTraining
Contact Center: Admin Basics
Contact Center: Admin Basics
Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options.
Level 1
Contact CenterBeginnerTraining
Engage Voice: Inbound Admin: Certification
Engage Voice: Inbound Admin: Certification
Welcome to the certification for "Engage Voice: Inbound Admin."
Level 3
Engage VoiceAdvancedCertification
End User Basics: Video
End User Basics: Video
Learn how to schedule, join, and host RingCentral Video meetings.
Level 1
Getting StartedBeginnerTraining
RingCentral Contact Center: Introduction to Reporting
RingCentral Contact Center: Introduction to Reporting
Duration: 1 hour | Cost: $400 | Virtual
Contact CenterTraining
RingCentral Office: Webinar Basics
RingCentral Office: Webinar Basics
Learn how to schedule and host your own one-to-many RingCentral Webinars.
Level 1
OfficeBeginnerTraining
Getting Started: Meetings App
Getting Started: Meetings App
RingCentral Meetings gives you the power to video conference and web share, as part of your complete business communications solution.
Level 1
Getting StartedBeginnerTraining
RingCentral Contact Center: Dashboard
RingCentral Contact Center: Dashboard
This course provides an overview of the dashboard and wallboard functionality within the RingCentral Contact Center environment.
Level 2
Contact CenterIntermediateTraining
End User Basics: Phone
End User Basics: Phone
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to phone calling.
Level 1
Getting StartedBeginnerTraining
RingCentral Office: Admin Basics
RingCentral Office: Admin Basics
Duration: 2 hours | Cost: $800 | Virtual
OfficeTraining
RingCentral Engage Digital: Admin - User Management
RingCentral Engage Digital: Admin - User Management
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
RingCentral Office: End User Basics
RingCentral Office: End User Basics
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
Working Remotely: Using Just a Smartphone (iOS)
Working Remotely: Using Just a Smartphone (iOS)
Watch these videos to learn how to use the RingCentral mobile application on iOS. Whether you're working from home or a road warrior - you'll learn how the RingCentral mobile application for iOS can help you Call, Message, Meet, and even deliver a training.
Level 1
OfficeBeginnerTraining
Engage Voice: Outbound Admin: Certification
Engage Voice: Outbound Admin: Certification
Welcome to the certification for "Engage Voice: Outbound Admin."
Level 3
Engage VoiceAdvancedCertification
RingCentral Office: End User Basics for Front Office Staff
RingCentral Office: End User Basics for Front Office Staff
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Office: End User Basics for Remote Workers
RingCentral Office: End User Basics for Remote Workers
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Office: End User Basics for Trainers
RingCentral Office: End User Basics for Trainers
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Contact Center: Interaction Analytics Pro
RingCentral Contact Center: Interaction Analytics Pro
Duration: 2 hours | Cost: $800 | Virtual
Contact CenterTraining
RingCentral Engage Voice: User Management and Admin Settings
RingCentral Engage Voice: User Management and Admin Settings
Duration: 2 hours | Cost: $800 | Virtual
Engage VoiceTraining
End User Basics: Message
End User Basics: Message
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
RingCentral Office: Resolving Login Issues
RingCentral Office: Resolving Login Issues
Quick tips on resolving issues when logging in to your RingCentral online account.
Level 1
OfficeBeginnerTraining
RingCentral Engage Voice: Admin Analytics and Reporting
RingCentral Engage Voice: Admin Analytics and Reporting
Duration: 1 hour | Cost: $400 | Virtual
Engage VoiceTraining
RingCentral Office Admin: Managing Custom Answering Rules
RingCentral Office Admin: Managing Custom Answering Rules
Learn how to add, modify, and disable Custom Answering Rules to manage calls effectively.
Level 2
OfficeIntermediateTraining
RingCentral Engage Voice: Admin IVR Designer
RingCentral Engage Voice: Admin IVR Designer
Duration: 2 hours | Cost: $800 | Virtual
Engage VoiceTraining
RingCentral Office: Introduction to Reporting and Analytics
RingCentral Office: Introduction to Reporting and Analytics
Duration: 2 hours | Cost: $800 | Virtual
OfficeTraining
RingCentral Engage Digital: Agent - Folders View
RingCentral Engage Digital: Agent - Folders View
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
RingCentral Engage Voice: Inbound Admin
RingCentral Engage Voice: Inbound Admin
Duration: 2 hours | Cost: $800 | Virtual
Engage VoiceTraining
RingCentral Engage Voice: Inbound Agent
RingCentral Engage Voice: Inbound Agent
Duration: 1 hour | Cost: $400 | Virtual
Engage VoiceTraining
RingCentral Engage Voice: Outbound Admin
RingCentral Engage Voice: Outbound Admin
Duration: 3 hours | Cost: $1200 | Virtual
Engage VoiceTraining
RingCentral Engage Voice: Outbound Agent
RingCentral Engage Voice: Outbound Agent
Duration: 1 hour | Cost: $400 | Virtual
Engage VoiceTraining
End User Basics: Message (Classic)
End User Basics: Message (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
Introduction to Engage Digital
Introduction to Engage Digital
In this course, you are introduced to the Engage Digital platform and learn about channels and sources. Also in this course, understand the steps for successful digital interactions.
Level 1
Engage DigitalBeginnerTraining
Engage Digital: Admin Basics
Engage Digital: Admin Basics
If you are an administrator, this course will help you manage your agents and fellow administrators.
Level 1
Engage DigitalBeginnerTraining
Engage Digital: Analytics and Reporting
Engage Digital: Analytics and Reporting
If you are an administrator or a leader within your contact center interested in accessing analytics and reporting, this course shows you how to view and access metrics that are important to your success.
Level 1
Engage DigitalBeginnerTraining
RingCentral Engage Voice: Supervisor
RingCentral Engage Voice: Supervisor
Duration: 1 hour | Cost: $400 | Virtual
Engage VoiceTraining
Engage Voice: Inbound Agent: Certification
Engage Voice: Inbound Agent: Certification
Welcome to the certification for "Engage Voice: Inbound Agent."
Level 1
Engage VoiceBeginnerCertification
Engage Digital: Agent Tasks View and Folder View
Engage Digital: Agent Tasks View and Folder View
As an agent, this course helps you get started with using the Folders View and Tasks View interface of Engage Digital for successful social interactions with customers.
Level 1
Engage DigitalBeginnerTraining
Engage Voice: Outbound Agent: Certification
Engage Voice: Outbound Agent: Certification
Welcome to the certification for "Engage Voice: Outbound Agent."
Level 1
Engage VoiceBeginnerCertification
Engage Voice: Supervisor Basics
Engage Voice: Supervisor Basics
If you are a supervisor responsible for monitoring contact center agents, this course helps you get started with how to leverage supervisor features within the Agent Interface of RingCentral Engage Voice.
Level 1
Engage VoiceBeginnerTraining
Engage Voice: Outbound Agent Basics
Engage Voice: Outbound Agent Basics
If you are an outbound or blended agent, this course helps you get started with making and handling outbound calls through the Agent Interface within RingCentral Engage Voice.
Level 1
Engage VoiceBeginnerTraining
Engage Voice: Supervisor: Certification
Engage Voice: Supervisor: Certification
Welcome to the certification for "Engage Voice: Supervisor."
Level 1
Engage VoiceBeginnerCertification
Engage Voice: Inbound Agent Basics
Engage Voice: Inbound Agent Basics
If you are an inbound or blended agent, this course helps you get started with taking and handling inbound calls using the RingCentral Engage Voice Agent interface.
Level 1
Engage VoiceBeginnerTraining
End User Basics: Video (Classic)
End User Basics: Video (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
Engage Voice: Outbound Admin Basics
Engage Voice: Outbound Admin Basics
If you are an administrator, this course helps you get started with Admin Platform features and configuration settings within RingCentral Engage Voice for outbound dialing and campaign management.
Level 1
Engage VoiceBeginnerTraining
Engage Voice: Analytics and Reporting: Certification
Engage Voice: Analytics and Reporting: Certification
Welcome to the certification for "Engage Voice: Analytics and Reporting."
Level 3
Engage VoiceAdvancedCertification
Engage Voice: Analytics and Reporting
Engage Voice: Analytics and Reporting
This course helps you become familiar with the analytics and reporting features of the RingCentral Engage Voice platform.
Level 1
Engage VoiceBeginnerTraining
End User Basics: Phone (Classic)
End User Basics: Phone (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
Engage Voice: IVR Designer Basics
Engage Voice: IVR Designer Basics
Learn how to use the IVR Studio tool to modify existing IVRs for improved call routing.
Level 1
Engage VoiceBeginnerTraining
RingCentral Engage Digital: Agent - Tasks View
RingCentral Engage Digital: Agent - Tasks View
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
Engage Voice: Inbound Admin Basics
Engage Voice: Inbound Admin Basics
In this course, you learn how to leverage the Admin platform to configure inbound queues and routing for effective call management.
Level 1
Engage VoiceBeginnerTraining
Engage Voice: User Management and Admin Settings
Engage Voice: User Management and Admin Settings
This course will enable administrators to configure and manage components in the Admin platform that are common for inbound, outbound, and blended contact center processes. You will also discover how to create and manage admin and agent users.
Level 1
Engage VoiceBeginnerTraining
RingCentral Engage Digital: Supervisor
RingCentral Engage Digital: Supervisor
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
Introduction to Engage Voice
Introduction to Engage Voice
This course will enable administrators to configure and manage components in the Admin platform that are common for inbound, outbound, and blended contact center processes. You will also discover how to create and manage admin and agent users.
Level 1
Engage VoiceBeginnerTraining
Engage Digital: Supervisor Basics
Engage Digital: Supervisor Basics
As a supervisor, this course will help you get started with how to use the Supervision Console of the Engage Digital platform for effective agent monitoring and performance measurement.
Level 1
Engage DigitalBeginnerTraining
Contact Center: Working From Home
Contact Center: Working From Home
Watch this video to learn how to work from home using RingCentral Contact Center.
Level 1
Contact CenterBeginnerTraining
Admin: RingCentral Office: Preparing for Remote Work
Admin: RingCentral Office: Preparing for Remote Work
Watch this video to learn how to forward your company numbers using custom rules and how to enable you users to work remotely.
Level 1
OfficeBeginnerTraining
Working Remotely: Using Just a Smartphone (Android)
Working Remotely: Using Just a Smartphone (Android)
Watch these videos to learn how to use the RingCentral mobile application on Android. Whether you're working from home or a road warrior - you'll learn how the RingCentral mobile application for Android can help you Call, Message, Meet, and even deliver a training.
Level 1
OfficeBeginnerTraining
RingCentral Office: Basics for Remote Workers
RingCentral Office: Basics for Remote Workers
Watch these videos to learn how to use the RingCentral application (desktop/mobile) when working remotely. By the end of this series, you'll learn how the RingCentral application can keep you connected with colleagues no matter where you are.
Level 1
OfficeBeginnerTraining
Engage Digital: Agent: Certification
Engage Digital: Agent: Certification
Welcome to the certification for "Engage Digital: Agent."
Level 1
Engage DigitalBeginnerCertification
Getting Started: Message (Classic)
Getting Started: Message (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
Engage Digital: Supervisor: Certification
Engage Digital: Supervisor: Certification
Welcome to the certification for "Engage Digital: Supervisor."
Level 1
Engage DigitalBeginnerCertification
Engage Digital: Analytics and Reporting: Certification
Engage Digital: Analytics and Reporting: Certification
Welcome to the certification for "Engage Digital: Analytics and Reporting."
Level 3
Engage DigitalAdvancedCertification
Contact Center: Intermediate Admin
Contact Center: Intermediate Admin
This is an intermediate admin course that covers custom reports, Studio basics, and adding users in Office and Contact Center.
Level 2
Contact CenterIntermediateTraining
Engage Digital: Admin: Certification
Engage Digital: Admin: Certification
Welcome to the certification for "Engage Digital: Admin."
Level 3
Engage DigitalAdvancedCertification
Associate: RingCentral Office Administrator Certification
Associate: RingCentral Office Administrator Certification
Level 3
OfficeAdvancedCertification
RingCentral Office: Troubleshooting RingCentral Video Meetings
RingCentral Office: Troubleshooting RingCentral Video Meetings
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Contact Center: Studio Basics
RingCentral Contact Center: Studio Basics
Duration: 1 hour | Cost: $400 | Virtual
Contact CenterTraining
RingCentral Contact Center: Supervisor
RingCentral Contact Center: Supervisor
Discover how to view your key metrics at a real-time basis while managing your agents.
Level 2
Contact CenterIntermediateTraining
RingCentral Office: Analytics - Using Live Reports
RingCentral Office: Analytics - Using Live Reports
Duration: 2 hours | Cost: $800 | Virtual
OfficeTraining
Engage Voice: IVR Designer: Certification
Engage Voice: IVR Designer: Certification
Welcome to the certification for "Engage Voice: IVR Designer."
Level 3
Engage VoiceAdvancedCertification
RingCentral Office: Troubleshooting Basics
RingCentral Office: Troubleshooting Basics
Duration: 2 hours | Cost: $800 | Virtual
OfficeTraining
Getting Started: Message
Getting Started: Message
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
RingCentral Webinar: Webinar Basics
RingCentral Webinar: Webinar Basics
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Contact Center: Admin Basics
RingCentral Contact Center: Admin Basics
Duration: 2 hours | Cost: $800 | Virtual
Contact CenterTraining
RingCentral Rooms: Hosting Video Meetings
RingCentral Rooms: Hosting Video Meetings
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
Getting Started: Video
Getting Started: Video
Learn how to schedule, join, and host RingCentral Video meetings.
Level 1
Getting StartedBeginnerTraining
RingCentral Contact Center: Introduction to Custom Reporting
RingCentral Contact Center: Introduction to Custom Reporting
Duration: 2 hours | Cost: $800 | Virtual
Contact CenterTraining
Getting Started: Phone
Getting Started: Phone
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to phone calling.
Level 1
Getting StartedBeginnerTraining
Getting Started with RingCentral Classic in Less than 20 Minutes
Getting Started with RingCentral Classic in Less than 20 Minutes
Click Start Course and log in with your RingCentral phone number and password that you created when you signed up.
Level 1
Getting StartedBeginnerTraining
RingCentral Contact Center: Handling Calls and Voicemails MAX Agent
RingCentral Contact Center: Handling Calls and Voicemails MAX Agent
This course covers the Handling Calls and Voicemails of Contact Center.
Level 1
Contact CenterBeginnerTraining
RingCentral Contact Center: Logging In and Setting Up MAX Agent
RingCentral Contact Center: Logging In and Setting Up MAX Agent
This course covers the Logging In and Setting Up MAX Agent of Contact Center.
Level 1
Contact CenterBeginnerTraining
RingCentral Contact Center: Handling Emails MAX Agent
RingCentral Contact Center: Handling Emails MAX Agent
This course covers the Handling Emails of Contact Center.
Level 1
Contact CenterBeginnerTraining
Associate: RingCentral Contact Center Administrator Certification
Associate: RingCentral Contact Center Administrator Certification
Level 3
Contact CenterAdvancedCertification
RingCentral Contact Center: Wrapping Up Contacts MAX Agent
RingCentral Contact Center: Wrapping Up Contacts MAX Agent
This course covers the Wrapping Up Contacts of Contact Center.
Level 1
Contact CenterBeginnerTraining
Getting Started: RingCentral Rooms
Getting Started: RingCentral Rooms
Learn the basics of how to use RingCentral Rooms to transform your meeting spaces into dynamically enabled video conferencing destinations and easily set up, hold, and manage video conferences with the highest quality “in-room” experience.
Level 1
Getting StartedBeginnerTraining
Getting Started with RingCentral in Less than 20 Minutes
Getting Started with RingCentral in Less than 20 Minutes
Click Start Course and log in with your RingCentral phone number and password that you created when you signed up.
Level 1
Getting StartedBeginnerTraining
RingCentral Office Admin: Managing Users
RingCentral Office Admin: Managing Users
This training is an optional training for customers who would like to further their knowledge on how to manager users and devices.
Level 1
OfficeBeginnerTraining
Getting Started: Phone (Classic)
Getting Started: Phone (Classic)
Learn about the all-in-one app for your business communications needs, which gives you quick and easy access to team messaging.
Level 1
Getting StartedBeginnerTraining
RingCentral Office Admin: System Setup
RingCentral Office Admin: System Setup
This training is an optional training for customers who would like to further their knowledge on how to get the most of their RingCentral phone system.
Level 1
OfficeBeginnerTraining
Full-Day RingCentral Office and Help Desk Training
Full-Day RingCentral Office and Help Desk Training
Duration: Full Day | Cost: $2500 | Onsite
OfficeTraining
RingCentral Office: Bridge Operator Console
RingCentral Office: Bridge Operator Console
Duration: 1 hour | Cost: $400 | Virtual
OfficeTraining
RingCentral Engage Digital: Admin - Identity Tags and Custom Fields Management
RingCentral Engage Digital: Admin - Identity Tags and Custom Fields Management
Duration: 1 hour | Cost: $400 | Virtual
Engage DigitalTraining
RingCentral Office: Analytics - Using Quality of Service Reports
RingCentral Office: Analytics - Using Quality of Service Reports
Duration: 2 hours | Cost: $800 | Virtual
OfficeTraining