RingCentral Contact Center: MAX Agent

This course provides training on the overall functionality of the RingCentral Contact Center MAX Agent tool. MAX is a contact-handling web application that enables you to interact with contacts such as phone calls, voicemail, email, chat, and work items.

MAX Agent is accessed from the cloud which means you can log in from any station within your contact center.

This course provides the steps to successfully log-in and manage your different contacts within the MAX Agent interface.

These contacts include incoming calls, voicemail, chat, and email contacts.

In addition, discover how to view queue status, skill assignments, and get an update on how you are performing as an agent.