Contact Center: Admin Basics

Contact Center: Admin Basics

Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options.

About this course

Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options.

Other topics include:

  • Routing/ACD
  • Configuring Campaigns and Skills
  • ACD Settings
  • User Administration

Contact Center: Admin BasicsLevel 1

  • Getting Started
  • Admin Basics 53 min
  • Additional Resources
  • User Administration 8 min
  • Creating and Editing Campaigns 3 min
  • Creating Skills 9 min
  • Routing Settings 9 min
  • Hours of Operation 5 min
  • Additional Settings 4 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Learn to use features within the RingCentral Contact Center User Hub to create employees and teams, manage call routing, set up hours of operation, create stations, and manage call recording options.

Other topics include:

  • Routing/ACD
  • Configuring Campaigns and Skills
  • ACD Settings
  • User Administration

Contact Center: Admin BasicsLevel 1

  • Getting Started
  • Admin Basics 53 min
  • Additional Resources
  • User Administration 8 min
  • Creating and Editing Campaigns 3 min
  • Creating Skills 9 min
  • Routing Settings 9 min
  • Hours of Operation 5 min
  • Additional Settings 4 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey