Contact Center: Reporting Basics

Contact Center: Reporting Basics

Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.

About this course

Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.

Other topics include:

  • Dashboard
  • Canned Reports
  • Using Data Download

Contact Center: Reporting BasicsLevel 1

  • Getting Started
  • Introduction to Reporting 60 min
  • Additional Resources
  • Generating Prebuilt Reports 14 min
  • Generating Data Downloads 6 min
  • Generating Custom Reports 11 min
  • ACD Dashboards 6 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.

Other topics include:

  • Dashboard
  • Canned Reports
  • Using Data Download

Contact Center: Reporting BasicsLevel 1

  • Getting Started
  • Introduction to Reporting 60 min
  • Additional Resources
  • Generating Prebuilt Reports 14 min
  • Generating Data Downloads 6 min
  • Generating Custom Reports 11 min
  • ACD Dashboards 6 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey