- Getting Started
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Introduction to Reporting 60 min
- Additional Resources
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Generating Prebuilt Reports 14 min
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Generating Data Downloads 6 min
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Generating Custom Reports 11 min
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ACD Dashboards 6 min
- Training Satisfaction Survey
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Training Satisfaction Survey
Contact Center: Reports Basics
Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.
Generate pre-built and custom reports to measure employee performance. You will be able to review a variety of analytics to make informed decisions for your contact center.
Other topics include:
- Dashboard
- Canned Reports
- Using Data Download
Contact Center: Reporting BasicsLevel 1