RingCentral Contact Center: Admin Basics

Duration: 2 hours | Cost: $800 | Virtual

RingCentral Contact Center: Admin Basics

RingCentral Contact Center: Admin Basics

About this course

About this course

Duration: 2 hours | Cost: $800 | Virtual

This course introduces essential RingCentral Contact Center concepts and provides participants with the knowledge to understand Automatic Contact Distribution (ACD)/routing and user administration fundamentals.

Participants learn to navigate the administration console, manage campaigns, skills, and ACD settings, and monitor agents with built-in reporting and dashboards available in the supervisor console