RingCentral Contact Center: Agent Basics

Duration: 1 hour | Cost: $400 | Virtual

RingCentral Contact Center: Agent Basics

RingCentral Contact Center: Agent Basics

About this course

About this course

Duration: 1 hour | Cost: $400 | Virtual

This course gets you started with handling inbound and outbound calls through the agent console.

Learn the fundamental skills and knowledge of tools and techniques in transferring calls, adding additional agents to a call, and using the built-in reports to self-monitor agent performance.