RingCentral Contact Center: Agent Basics
Duration: 1 hour | Cost: $400 | Virtual
About this course
Duration: 1 hour | Cost: $400 | Virtual
This course gets you started with handling inbound and outbound calls through the agent console.
Learn the fundamental skills and knowledge of tools and techniques in transferring calls, adding additional agents to a call, and using the built-in reports to self-monitor agent performance.