Contact Center: MAX Agent Basics

Contact Center: MAX Agent Basics

Learn how to handle incoming calls in MAX Agent. Familiarize yourself with basic call functions such as hold and mute; also, find out how to record and mask calls.

About this course

Manage customer interactions in a single interface
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items.

Contact Center: MAX Agent BasicsLevel 1

  • Getting Started
  • MAX Agent Basics 60 min
  • Additional Resources
  • Launching MAX Agent 1 min
  • Updating ACD States in MAX Agent 2 min
  • Handling Incoming Calls in MAX Agent 2 min
  • Transferring Calls in MAX Agent 2 min
  • Using Dispositions and Tags in MAX Agent 2 min
  • Adding Commitments in MAX Agent 2 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

Manage customer interactions in a single interface
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items.

Contact Center: MAX Agent BasicsLevel 1

  • Getting Started
  • MAX Agent Basics 60 min
  • Additional Resources
  • Launching MAX Agent 1 min
  • Updating ACD States in MAX Agent 2 min
  • Handling Incoming Calls in MAX Agent 2 min
  • Transferring Calls in MAX Agent 2 min
  • Using Dispositions and Tags in MAX Agent 2 min
  • Adding Commitments in MAX Agent 2 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey