RingCentral Contact Center: Quality Management Pro

Duration: 1 hour | Cost: $400 | Virtual

RingCentral Contact Center: Quality Management Pro

Contact Center: Quality Management Pro

About this course

About this course

Duration: 1 hour | Cost: $400 | Virtual

If you are an administrator, manager, or evaluator, this course helps you get started with the Quality Management (QM) Pro settings within RingCentral Contact Center User Hub.

Learn how to create and manage quality forms, plan evaluation programs, and monitor agent performance to evaluate agents’ abilities to follow processes and see their progression through quality plans.