RingCentral Contact Center: Supervisor

RingCentral Contact Center: Supervisor

Discover how to view your key metrics at a real-time basis while managing your agents.

About this course

This course provides training on the overall functionality of the RingCentral Contact Center Supervisor console. This includes the log in process as well as viewing performance of your agents and skills. In addition, discover how to change skills and proficiency settings of your agents. This also includes how to monitor and coach your agents on live phone contacts.

RingCentral Contact Center: SupervisorLevel 2

  • Introduction to Supervisor 4 min
  • Logging In 5 min
  • Viewing Performance 7 min
  • Changing Skills and Proficiencies 3 min
  • Monitoring Agents 7 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey

About this course

This course provides training on the overall functionality of the RingCentral Contact Center Supervisor console. This includes the log in process as well as viewing performance of your agents and skills. In addition, discover how to change skills and proficiency settings of your agents. This also includes how to monitor and coach your agents on live phone contacts.

RingCentral Contact Center: SupervisorLevel 2

  • Introduction to Supervisor 4 min
  • Logging In 5 min
  • Viewing Performance 7 min
  • Changing Skills and Proficiencies 3 min
  • Monitoring Agents 7 min
  • Training Satisfaction Survey
  • Training Satisfaction Survey