RingCentral Contact Center: Workforce Management Pro

About this course

Duration: 1.5 hours | Cost: $600 | Virtual

If you are an administrator or manager, this course helps you get started with the Workforce Management (WFM) Pro settings within RingCentral Contact Center User Hub.

Learn how to create employees, groups, skills, and activity codes.

Also learn how to manage schedules, adherence, and shifts to ensure adequate coverage for your contact center.