RingCentral Engage Digital: Admin - Analytics and Reporting

Duration: 1 hour | Cost: $400 | Virtual

RingCentral Engage Digital: Admin - Analytics and Reporting

Admin - Analytics and Reporting

About this course

About this course

Duration: 1 hour | Cost: $400 | Virtual

This course introduces administrators and managers to the analytics and reporting features within the Engage Digital platform.

Learn how to view and access metrics that are useful for measuring your contact center's performance and success.

Gain insight into dashboard views and other analytical features that enable real-time analysis for efficient decision making.

Along with accessing metrics directly, discover how to set up automated processes to make data export and data management more effective in your day-to-day activities.